Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These consumer guarantees are in addition to any voluntary warranty against defects you are given. However, there may be circumstances where you are not entitled to a remedy. (See “Exclusions” below.)
When you purchase a new onebed mattress, you automatically receive a fifteen year Manufacturer’s Warranty. The Manufacturer undertakes to repair or, at its option, replace without cost to you a mattress which is found to be defective within fifteen years from the date of purchase. The warranty covers any visible indentation greater than 20mm that is not a result of improper use, or the use of a frame that does not provide appropriate support.
The Warranty applies to original purchasers only and you must have proof of your original purchase in order to make a claim. Only defects arising in the course of normal domestic use are covered.
The Warranty does not apply where you have damaged the goods by using them in a way that was unreasonable, for example if you have damaged or misused the mattress either by accident or intentionally or damages arising because you have neglected to use a protective cover or adhere to instructions for the proper care and cleaning of your mattress.
Excluded damage includes but is not limited to stains, smoke or water damage, soiled or unsanitary mattress, burns, rips, tears, damage from an unstable, damaged or substandard base, or contamination from bodily fluids.
Change of Mind
Please choose carefully as refunds, credits or exchanges are not normally provided where you have simply changed your mind, made a wrong selection, decided you would prefer a firmer/softer mattress, or found the goods cheaper elsewhere.
The only exception to this is returns made under our 125 Night Trial offer.
125 Night Trial
Under the Onebed 125 Night Trial we offer you a 125 night free trial where, if unsatisfied with your mattress for any reason, you may receive a full refund within 125 days of purchase and we will arrange to have the mattress picked up and donated to our nominated charity.
Proof of Purchase
In order to make use of your 125 Night Trial offer or your warranty and consumer guarantees you must have proof of your original purchase. Please retain your original receipt as proof of purchase in order for your warranty and consumer guarantees to be valid. These documents must be presented in the event of making a claim under the terms of this Onebed Warranty.
Making a Claim
If you have concerns relating to your purchase, or if you wish to make a refund/repair/replacement claim, please contact us immediately by mail, telephone or email: 3/232 Riding Road, Balmoral QLD 4171 Australia, email@example.com.
You must return the mattress as your own expense unless the costs are significant, in which case we will arrange for an inspection and assessment either at your premises or ours at our cost. We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you. Sometimes we may have to forward the product to the manufacturer or repair agent and liaise with them. Remedy may be repair, replacement or refund at our sole discretion.
To be entitled to make a claim under Warranty or consumer guarantee you must notify us of any defect within 30 days after the defect has appeared, and you must provide your full name and address, the specific details of the defect and also provide us your original proof of purchase receipt.