Frequently asked questions

Welcome to Onebed support. Have questions? We’re here to help! Our knowledge base and FAQs below should have most of the answers you need. However, feel free to reach out anytime.

What makes Onebed affordable?

Onebed has re-engineered the supply chain in order to trim the fat that generally comes with any standard mattress purchase. By operating exclusively online and eliminating wholesale and retail mark-ups, rental costs, sales commissions and expensive, gimmicky marketing strategies, Onebed is able to provide you with a quality, comfortable luxury mattress at a fraction of the cost of our competitors.

How does the 15 year warranty work?

If you notice any defects with your Onebed mattress or mattress cover, we will replace the defective product free of charge.

Feel free to give your Onebed the same workout you would with any other mattress but be aware that our warranty only extends to defects associated with ordinary use of the mattress. Your Onebed will only be covered by the warranty if it has been placed on a suitable flat hard surface or structurally sound base.

For full information regarding our warranty and its limitations, inclusions and exclusions please read the entire warranty document here.

How does the 125 night trial work?

We stand behind our products 100%, which is why we’re pleased to offer a 125-night sleep trial for every Onebed mattress. If you think Onebed might not be for you, please get in contact with us at support@onebed.com.au within the first 125 days of receiving your order to arrange a full refund.

There are no strings attached and zero costs involved in returning your mattress. Once you’ve been in touch, we’ll collect it as soon as we can and refund you in full. In most cases, your mattress will be donated to the Salvation Army, going to someone in need.

If you’re not happy then neither are we – we strive for 100% customer satisfaction whether you love your Onebed or not.

What does a Onebed feel like?

We have designed a mattress that provides all the support you need to get a great night sleep. The top layer of latex foam is soft and responsive whilst the memory foam (second layer) ensures your body contours to its natural alignment. The layers can also be rearranged if you prefer a softer or firmer mattress. The design significantly reduces the transfer of movement between you and your partner, ensuring a truly unique sleep experience.

How big is the box?

All Onebed mattresses are packed in a box approximately 1m high and 50cm x 50cm at the base. The special compression makes your mattress much easier to deliver and manoeuvre, so you can move it into your bedroom with ease.

Will the mattress form a valley over time?

No – Onebed mattresses are designed to retain their shape without sinking or forming a valley over time and because there are no springs, there is no chance of lumpiness. One of the many benefits of using latex foam (the top layer) is that it ensures durability and longevity, eliminating the sinking effect. This is part of why we’re confident about attaching a 15-year warranty to every Onebed sold.

Does it ‘sleep hot’?

No – by using latex as our top layer, Onebed mattresses sleep much cooler than any traditional mattress, making them ideal for the Australian climate. Don’t be fooled by cooling gels or other gimmicky products on the market – latex naturally stays much cooler than any other foam substitute and is the ideal year-round sleeping material.

Should I flip the bed?

Onebed is a one-way mattress which means flipping is not required. It’s one of the many advantages Onebed has over traditional mattresses. The durable top and second layers ensure the bed will provide consistent comfort and support for at least 15 years.

Is it a suitable bed for young children?

Yes – in fact, studies have shown that a firmer mattress can provide the proper support needed while a child’s bones are still developing. We believe Onebed provides the perfect balance between comfort and support and many parents have noted the benefits of Onebed for their children’s sleep patterns.

How do I maintain my mattress if using it directly on the floor?

As with all mattresses, there is a chance of mildew developing if it is placed directly on a surface that restricts air flow (e.g the floor). This is especially common when placed over an organic (e.g. cotton rug, plywood) or moist surface. In any humid area of Australia, we recommend using a slatted base or bed frame to avoid the risk of mildew or mould forming on your Onebed.

If you do decide to use your mattress on the floor, we suggest that you regularly prop-up your mattress to allow any moisture to dry out. This will keep your Onebed clean and mildew free.

Additional questions? Contact us using the form below: