Frequently Asked Questions
Welcome to onebed support. Have questions? We’re here to help! Our knowledge base and FAQs below should have most of the answers you need. However, feel free to reach out anytime.
Onebed have reengineered the supply chain in order to trim the fat that generally comes with any standard mattress purchase. By eliminating wholesale mark ups, retail markups, rental costs, sales commissions and expensive, gimmicky marketing strategies onebed are able to provide you with a quality, comfortable luxury mattress at a fraction of the cost of our competitors.
If you notice any defects with your mattress or the cover, we will replace the defective product free of charge.
Feel free to give your onebed the same workout you would with any other ordinary mattress, but be aware that our warranty extends only to defects that have occurred despite ordinary use of the mattress and assuming it has been placed on a suitable flat hard surface or structurally sound base.
For full information regarding our warranty and its limitations, inclusions and exclusions please read the entire warranty document found here.
We offer a 125 night sleep trial for every onebed. If you think the onebed might not be for you, please get in contact with us at email@example.com within the first 125 days of receiving your order.
There are zero costs involved in returning your mattress. We’ll collect it as soon as we can and refund you in full. In most cases your mattress will be donated to the Salvation Army.
If you’re not happy then neither are we. We strive for 100% customer satisfaction whether you love your onebed or not.
We have designed a mattress that provides all the support you need to get a great night sleep. The top layer of latex foam is soft and responsive whilst the memory foam (second layer) ensures your body contours to its natural alignment. The design significantly reduces the transfer of movement between you and your partner. Onebed is for those looking for a truly unique sleep experience.
All onebeds are packed in a box approximately 1m high by 50cm x 50cm at the base
We have designed our mattress that it won’t sink or valley over time. One of the many benefits of latex foam (the top layer) is that it will ensure durability and longevity and rest assured every onebed comes with a 15 year warranty.
By using latex as our top layer, onebed sleeps much cooler than any traditional mattress. Don’t be fooled by cooling gels or other gimmicky products on the market. Latex naturally stays much cooler than any other foam substitute.
Flipping the bed is not required, it’s a one-way mattress. Onebed’s top and second layers ensure the bed will provide consistent comfort and support for at least 15 years.
Studies have shown firmer mattress can allow the proper support while a child’s bones are still forming and growing. We believe onebed provides the perfect balance between comfort and support.
If you live in a metro area of Sydney, Melbourne or Brisbane and order before 12pm on a weekday, you can expect your mattress delivered on the same day. Check if your suburb is listed here for same-day shipping.
If outside Syd/Melb/Bris metro, shipping is normally overnight but allow up to 5 business days.
As with all mattresses, there is a chance of mildew when placed directly on a surface that restricts air flow (e.g the floor). This is especially common when placed over an organic (e.g. cotton rug, plywood) or moist surface. In any humid area of Australia, we recommend not running the risk and using a slatted base bed frame.
If you do decide to use your mattress on the floor, we suggest that you regularly prop-up your mattress to allow any moisture to dry out. This will keep your onebed clean and mildew free.